Why Flatworld EDGE's IT support?
Assured 24/7 availability
We at Flatworld EDGE, offer uninterrupted 24/7 technical remote support to increase employee productivity consistently.
Confidentiality of information
Our team members are continuously trained on IT security policies and regular audits are conducted to ensure your peace of mind.
We have highly-qualified team members with comprehensive knowledge across different technologies and platforms to resolve issues.
We keep the ticket owner updated on their ticket status and you are updated on overall ticket statistics, so that the stake-holders are always aware of the work progress.
Our IT Infrastructure management solutions constitute robust and binding service level agreements that dictate the efficient functioning of technical support operations at every level.
We provide our experts with regular training to acquaint them with the latest systems and technologies. This equips them with the knowledge to deliver quick, efficient, and useful support services.
Flatworld EDGE’s IT Support Process that Makes a Difference!
We, at Flatworld EDGE, are committed and dedicated in our efforts to provide comprehensive support to clients using a time-tested process:
Our IT infrastructure management solutions start with a prompt acknowledgement of tickets as soon as they are raised.
Our team assesses and prioritizes tickets based on the criticality of the issue and then schedules and allocates resources accordingly.
Our thorough investigative process includes a prompt and accurate review of the ticket details with a patient understanding of user problems.
Our expertise in IT infrastructure management services ensure effective identification of the issue, the best approach to resolve it, and the best team to handle it.
Our ticket resolution efforts include proper identification of the root cause of the issue and then coming up with the right solution to ensure it does not recur.
After the resolution of a ticket, the team confirms the issue as resolved, enabling the ticket owner to close the ticket.