Why Flatworld EDGE's IT support?
Assured 24/7 availability
We at Flatworld EDGE, offer uninterrupted 24/7 technical remote support to increase employee productivity consistently.
Confidentiality of information
Our team members are continuously trained on IT security policies and regular audits are conducted to ensure your peace of mind.
We have highly-qualified team members with comprehensive knowledge across different technologies and platforms to resolve issues.
We keep the ticket owner updated on their ticket status and you are updated on overall ticket statistics, so that the stake-holders are always aware of the work progress.
At Flatworld EDGE, we ensure service level agreements are met by managing technical support related operations.
Adequate training is provided to update the team members’ skillset and knowledge to support you on latest technologies.
Flatworld EDGE's IT Support Process
Our Flatworld Genies, do it our way to delight our clients!
We acknowledge every ticket as soon as they are raised.
Based on the criticality of the issue, we schedule to work on it accordingly.
Review the ticket details and discuss with users to understand the problems.
Based on the type of issue, we assign it to appropriate teams.
Identify the root cause and apply appropriate resolutions.
Confirm with the ticket owner to close the ticket.