Why Flatworld EDGE's IT support?

Our standard process regulates your IT infrastructure to provide unhindered remote support!
  • Assured 24/7 availability

    We at Flatworld EDGE, offer uninterrupted 24/7 technical remote support to increase employee productivity consistently.

  • Confidentiality of information

    Our team members are continuously trained on IT security policies and regular audits are conducted to ensure your peace of mind.

  • Certified engineers

    We have highly-qualified team members with comprehensive knowledge across different technologies and platforms to resolve issues.

  • Effective communication

    We keep the ticket owner updated on their ticket status and you are updated on overall ticket statistics, so that the stake-holders are always aware of the work progress.

  • Stringent SLA

    Our IT Infrastructure management solutions constitute robust and binding service level agreements that dictate the efficient functioning of technical support operations at every level.

  • Proficient learning

    We provide our experts with regular training to acquaint them with the latest systems and technologies. This equips them with the knowledge to deliver quick, efficient, and useful support services.

Flatworld EDGE’s IT Support Process that Makes a Difference!

We, at Flatworld EDGE, are committed and dedicated in our efforts to provide comprehensive support to clients using a time-tested process:

Monitor

Our IT infrastructure management solutions start with a prompt acknowledgement of tickets as soon as they are raised.

Prioritize

Our team assesses and prioritizes tickets based on the criticality of the issue and then schedules and allocates resources accordingly.

Investigate

Our thorough investigative process includes a prompt and accurate review of the ticket details with a patient understanding of user problems.

Route

Our expertise in IT infrastructure management services ensure effective identification of the issue, the best approach to resolve it, and the best team to handle it.

Resolve

Our ticket resolution efforts include proper identification of the root cause of the issue and then coming up with the right solution to ensure it does not recur.

Close

After the resolution of a ticket, the team confirms the issue as resolved, enabling the ticket owner to close the ticket.

Flatworld EDGE's IT Support Expertise at a Glance

We work on the tools and technologies where we hold expertise, and if something is spanking new on the queue we don't fail to master that state-of-art.

  • IT Support
  • Enterprise IT services
  • Flatworld EDGE IT Support
  • Flatworld EDGE infrastructure services

What our clients say about us?



Let's talk about your goals

Have business ideas? Let's talk about them. Our clients outsource software development services to our team because we have an established track record of providing the best-in-class solutions for your specific needs. Use the below form to provide us with more information to help you quickly!